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Information Technology

Policies

Personal Computer Support Policy

  1. The Emory Law School Information Technology Department (“ELS IT”) provides limited assistance with student computers. Because of variations in computer systems and installed software, ELS IT will only spend a maximum of two hours per incident on student computers.
  2. ELS IT supports a single computer provided to faculty and staff members.
  3. ELS IT does not provide assistance with personal computers owned by faculty or staff or other non-students.
  4. ELS IT does not do hardware repairs or replacements. Users should contact the manufacturer regarding hardware repairs or visit a third-party IT support service.

Student Personal Computer Support Agreement

By submitting his or her personal computer to ELS IT for assistance, student agrees to the following terms:

  1. The student must be currently enrolled and the owner of the personal computer submitted for diagnosis and repair.
  2. The student assumes all risk of loss from any and all causes or in any way related to or resulting from the repair or service by ELS IT.
  3. The student acknowledges that he or she has backed up any and all data before relinquishing the personal computer to ELS IT.
  4. Upon request, the student must provide any relevant and official recovery or operating system software for reinstallation, as well as information such as passwords, serial numbers, and the like.
  5. Student agrees to work cooperatively with ELS IT to resolve the issue.
  6. ELS IT will not work on computers with unlicensed software installed.
  7. The student agrees to put the personal computer into an English-language mode at the request of ELS IT.
  8. Any antivirus software may be removed, regardless of whether it was previously purchased by the student.
  9. If the problem is related to Microsoft Office, ELS IT may remove and reinstall Office applications, regardless of whether they were previously purchased by the student.
  10. Software deemed to pose a security risk may be removed, in the sole discretion of ELS IT.
  11. Any third-party firewall application will be uninstalled and an operating system supplied firewall may be activated.
  12. A suite of freely usable anti-spyware/malware and maintenance software may be installed on the student's computer.
  13. ELS IT, at any point and in its sole discretion, may decline to continue to attempt to resolve the issue when further efforts appear fruitless, or when the student is not able to cooperate in resolving the issue.
  14. Computers will be attended to in the order in which they are received.

Non-computer Device Support Policy

  1. ELS IT will spend a maximum of 30 minutes assisting faculty, staff, and students with cellphones, tablets, and other non-computer devices.
  2. Support for non-computer devices is limited to assisting in getting devices connected to the Emory wireless network and helping with configuring Emory email.

Emory Law Provides Computers and Computer Labs

Emory Law IT provides various computers in the classrooms and in other spaces throughout the law school and in the computer lab and other spaces ("law school computers"). The following provisions apply to those computers, wherever located:

  1. Users may not install any software program or utility on any law school computer nor tamper with, alter, copy, or delete any software program or utility from any law school computer.
  2. Use of the lab is limited to current Emory Law School ("ELS") students, faculty, and staff. Use by other persons is prohibited. Users must have a University provided NetID to access the computers.
  3. Lab computers may not be saved or reserved in advance for individual use. Staff members are authorized to make any computer that is unattended for more than fifteen minutes available to another user.
  4. Users may not tamper with the lab printers or attempt to add paper or toner.
  5. Files saved to law school computers are subject to deletion without notice. Users are responsible for saving their data to USB memory devices or to your preferred cloud-based service.
  6. In the event of problems with law school computer, users should seek help at the ELS help desk on the second floor of the library. Alternatively, users should visit Emory IT Help or email Emory Law IT for help.

Emory Law Provided Computers

Emory Law IT provides various computers in the classrooms and in other spaces throughout the law school and in the computer lab and other spaces (“law school computers”). The following provisions apply to those computers, wherever located:

  1. Users may not install any software program or utility on any law school computer nor tamper with, alter, copy, or delete any software program or utility from any law school computer.
  2. Files saved to law school computers are subject to deletion without notice. Users are responsible for saving their data to USB memory devices or to online services such as Box.
  3. In the event of problems with law school computers, users should seek help at the ELS help desk on the second floor of the library. Alternatively, users should visit Emory IT Help or email Emory Law IT for help.

General Policies

  1. Misuse of computer or network resources, including but not limited to: use of another individual's identification or password; using computer or network resources to rend anonymous, obscene, unwanted, harassing, or abusive messages; using computer or network resources in violation of copyright laws; use of computer or network resources to interfere with the normal operation of the university computer system; or any other violation of policies established by the Library & Information Services Division or Emory University is prohibited.
  2. Violation of any of these policies may result in:
    1. Removal of inappropriate material from the relevant IT resources;
    2. Suspension or termination of access;
    3. Disciplinary actions (up to and including termination of employment) in accordance with applicable university policy;
    4. Civil or criminal prosecution.

Administrative Notes