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Student Complaint Procedure

Reporting a Complaint

Emory Law School wishes to hear any student concerns about significant problems that directly implicate the school's program of legal education and its compliance with the ABA s Accreditation Standards. Any student having such a concern should submit it in writing to the Assistant Dean of Academic Engagement.

Resolving the Complaint

When a formal written complaint has been made in accordance with section A, the Assistant Dean of Academic Engagement and Student Success shall investigate as soon as possible, but in no event later than 20 business days after the filing of the written complaint with the Assistant Dean of Academic Engagement and Student Success. The Assistant Dean of Academic Engagement and Student Success shall attempt to resolve the complaint, if possible, within the 20 business day period. If resolution is not possible, the Assistant Dean of Academic Engagement and Student Success may refer the matter to the appropriate administrator, administrative body, or an administrative official designated by the Dean ("the Dean's designate"). If the complaint is about the Assistant Dean of Academic Engagement and Student Success, it should be made directly to the Associate Dean for Student Services. If referral of the complaint is made as referenced above, the administrator, administrative body or Dean's designate shall attempt to resolve the complaint as soon as possible, but in no event later than 20 business days after referral by the Assistant Dean of Academic Engagement and Student Success. Upon completing the investigation of the complaint, the Law School shall communicate its findings and, if appropriate, its intended actions to the complainant. If the complaint is about the Assistant Dean of Academic Engagement and Student Success, it should be made directly to the Vice Dean.

Appeal Process

If the complainant is dissatisfied with the outcome or resolution, that individual has the right to appeal the decision. The complainant should submit his/her written comments in a timely manner to the Dean of the Law School, but in no case more than two weeks after communication to the complainant of the findings of the investigation. The Dean's decision shall be communicated to the complainant and the investigator(s) within 20 business days and shall be final.

Maintaining a Written Record of the Complaint

The Law School shall maintain a complete written record of each complaint and how it was investigated and resolved. Written records shall be maintained in a confidential manner in the Office of the Assistant Dean of Academic Engagement and Student Success.

Protection Against Retaliation

The Law School will not in any way retaliate against an individual who makes a complaint under this section, nor permit any faculty member, administrator, employee or student to do so.

Not Exclusive Complaint Policy or Procedure

Please note that Emory University's policies, which apply to Emory Law, contain separate sections pertaining specifically to harassment complaints. Other student complaints may fall within the parameters of Emory Law's Professional Conduct Code. Jurisdiction over any student complaint is not exclusive to any single, or combination of, Emory Law or Emory University policies. Any student at Emory Law may consult with the Assistant Dean of Academic Engagement and Student Success to determine which process or processes may apply to a given situation.

State of Georgia Complaints Process

Federal financial aid laws and regulations require that each state have a process to review and act on complaints concerning educational institutions in the state. If you have a complaint, you may, of course, file a complaint with Emory s financial aid office or call the Trust Line at 1-888-550-8850 or file a report online at www.mycompliancereport.com/EmoryTrustLineOnline. You may also file a complaint about Emory University with the State of Georgia Office of Inspector General by following the directions at the Office of Inspector General (OIG) website. In the event that OIG receives a student complaint relating to financial aid, it will be forwarded to the Office of Inspector General of the U.S. Department of Education.